Most of the calls we get fall into one of five broad categories. Dead battery. Flat tire. Vehicle-won't-start-and-needs-to-move-to-a-shop. Vehicle-has-been-in-an-accident-and-needs- recovery. Locked out. Each of those maps to a specific service on this catalog, but the practical path for a caller is simpler than the twenty-item menu suggests. The dispatcher walks you through the right choice on the phone based on what actually happened. You do not need to pre-diagnose whether you need flatbed or wheel- lift or wheel-lift-with-dollies or accident recovery — you tell us what is going on with your vehicle and we pick the right response.
Roadside assistance is the category for problems that can often be solved on scene without hooking the vehicle at all. Jump-start for a dead battery that just needs a boost. Flat-tire change if you have a spare or a run-flat. Fuel delivery of two gallons of regular to get you to the nearest station. Lockout service if you locked keys in the vehicle. These are the shortest-duration and cheapest-fare calls in our catalog, and they are what we try to solve first when the situation allows it. Only if the on-scene fix won't hold do we escalate to a tow.
Flatbed towing, wheel-lift towing, and heavy-duty towing are the three tow-equipment categories. Flatbed is required for AWD vehicles, EVs, exotic or lowered vehicles, and collision-damaged vehicles because the drivetrain or the body geometry cannot tolerate a hook without damage. Wheel-lift is cheaper and faster and works for standard front-wheel-drive or rear-wheel-drive passenger cars in good condition. Heavy-duty is the category for box trucks, Sprinter vans, RVs, and commercial fleet vehicles over 10,000 pounds — a different equipment class entirely, with different operator certifications and insurance ratings.
The specialty services — motorcycle towing, exotic car towing, long-distance towing, construction equipment towing, commercial towing, dolly towing, winching recovery, off-road recovery, vehicle hauling, junk car removal — each address specific situations that do not fit the standard categories. Motorcycle towing uses flatbed equipment with a wheel chock and triple- clamp soft straps to avoid frame contact. Exotic car towing adds sub-10° load angles, extra strap pads, and no-hook-point protocols. Long-distance towing handles multi-hour routes with fuel planning and driver coordination. Each specialty is priced according to the actual work required rather than a one-size flat rate.
Accident recovery deserves a specific call-out because it is categorically different from a routine tow. The work requires insurance documentation, timestamped scene photography, carrier-grade paperwork, and often direct coordination with law enforcement already on scene. The vehicle itself may be in a position that requires winching before it can be loaded, or damaged in a way that makes normal tow equipment inappropriate. Insurance carriers route accident recovery work to operators with the documentation discipline to close files cleanly; the operational expertise built up over multiple similar scenes is what makes the difference between a rapid claim resolution and a protracted paperwork dispute. Our accident recovery work runs the full documentation kit as a standard procedure rather than as an add-on service.